Category: Non classé

The cost of imperfect order fulfillment

29 November 2017

Delayed or incomplete orders affect business revenues in tangible ways, and can incur high penalties. Ensuring perfect order fulfillment requires End to End Visibility of Supply Chain, which is difficult given the complexity of business operations today. The solution should provide monitoring across organization silos and third parties, as well predictive analytics. Failing to provide … More The cost of imperfect order fulfillment

Facing the Amazon giant: It is not the fittest who will survive, but the one who’s part of a Customer Experience Network

21 June 2017

Year over year from 2006 to 2016, Amazon grew by 27% on average (1). Its online eCommerce business, per Deloitte, has even seen peaks at 850% when other eCommerce sites grew at an average rate of 20%! Over the same period, the brick & mortar retail market grew, as it should do, at the rate … More Facing the Amazon giant: It is not the fittest who will survive, but the one who’s part of a Customer Experience Network

Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

27 March 2017

Traditionally, organizations have adopted an omnichannel approach to unify the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel only cares about and manages the customer-enterprise interaction. This is important of course, but going forward, and in order to better serve the customer, organizations need to further tap into their … More Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain