The aviation industry should get ready for Customer Experience Networks

According to the latest International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016 — reporting $35.6 billion in net profit, just a bit above 2015 results but nearly double those of 2014. For the third consecutive year (and only the third year in airline industry history), carriers reported … More The aviation industry should get ready for Customer Experience Networks

IATA NDC : Overview and Implementation

The NDC (New Distribution Capability) standard, created by IATA, is a distribution standard in XML format aimed at facilitating the exchange of data between airlines and business travel agencies. NDC provides several capabilities: It allows airlines to publish and communicate more personalized and dynamic offers, and it allows TMCs (Travel Management Companies) to offer travelers … More IATA NDC : Overview and Implementation

Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

The traditional Omni-Channel  Omnichannel Retail is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store. “I want us to stop talking about digital and physical retail as … More Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

Traditionally, organizations have adopted an omnichannel approach to unify the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel only cares about and manages the customer-enterprise interaction. This is important of course, but going forward, and in order to better serve the customer, organizations need to further tap into their … More Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

How a Proactive Supply Chain Benefits 3PLs

As international trade volumes grow and competition for winning and keeping customers climbs, so does the business of third party logistics (3PLs) providers who deliver goods damage-free, accurately, on-time and cost efficiently. To compete, 3PLs must be specialists in transportation, warehousing and integrated operation services that are customized to their customers’ needs. To thrive, they … More How a Proactive Supply Chain Benefits 3PLs

Essential Components of Operational Intelligence

In a context where the pace of change is accelerating, agility is key to a successful Supply Chain. To achieve this, executives must take a proactive approach to managing their supply chain. This is now possible thanks to the ability of collecting and analyzing critical information in real time. Anticipation is key to achieving quality … More Essential Components of Operational Intelligence