Month: June 2017

Facing the Amazon giant: It is not the fittest who will survive, but the one who’s part of a Customer Experience Network

21 June 2017

Year over year from 2006 to 2016, Amazon grew by 27% on average (1). Its online eCommerce business, per Deloitte, has even seen peaks at 850% when other eCommerce sites grew at an average rate of 20%! Over the same period, the brick & mortar retail market grew, as it should do, at the rate … More Facing the Amazon giant: It is not the fittest who will survive, but the one who’s part of a Customer Experience Network

Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

12 June 2017

The traditional Omni-Channel  Omnichannel Retail is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store. “I want us to stop talking about digital and physical retail as … More Beyond Omni-channel: Customer Experience Networks are the next challenge for retail