The cost of imperfect order fulfillment

Delayed or incomplete orders affect business revenues in tangible ways, and can incur high penalties. Ensuring perfect order fulfillment requires End to End Visibility of Supply Chain, which is difficult given the complexity of business operations today. The solution should provide monitoring across organization silos and third parties, as well predictive analytics. Failing to provide … More The cost of imperfect order fulfillment

Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

The traditional Omni-Channel  Omnichannel Retail is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store. “I want us to stop talking about digital and physical retail as … More Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

Traditionally, organizations have adopted an omnichannel approach to unify the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel only cares about and manages the customer-enterprise interaction. This is important of course, but going forward, and in order to better serve the customer, organizations need to further tap into their … More Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

How a Proactive Supply Chain Benefits Retail

Year over year,  global holiday sales increase. While price remains shoppers’ primary driver, options that save time and provide added value like free shipping also win. Everyone is happy when sales are strong of course but retail’s busiest times of the year can also put a magnifying glass to any slow-downs or errors in the supply … More How a Proactive Supply Chain Benefits Retail

How a Proactive Supply Chain Benefits 3PLs

As international trade volumes grow and competition for winning and keeping customers climbs, so does the business of third party logistics (3PLs) providers who deliver goods damage-free, accurately, on-time and cost efficiently. To compete, 3PLs must be specialists in transportation, warehousing and integrated operation services that are customized to their customers’ needs. To thrive, they … More How a Proactive Supply Chain Benefits 3PLs

Essential Components of Operational Intelligence

In a context where the pace of change is accelerating, agility is key to a successful Supply Chain. To achieve this, executives must take a proactive approach to managing their supply chain. This is now possible thanks to the ability of collecting and analyzing critical information in real time. Anticipation is key to achieving quality … More Essential Components of Operational Intelligence

Retail corporate to store processes: Business value in having a proper data exchange infrastructure

Corporate to Store involves the movement of all data, transactions and processes between corporate office and its retail outlets. Processes that run across end-to-end from the corporate central office to the stores include ordering, delivery, store replenishment, promotional campaigns, etc. Data exchanges would include orders, end of day reports, new prices and items lists, marketing … More Retail corporate to store processes: Business value in having a proper data exchange infrastructure