The cost of imperfect order fulfillment

29 November 2017

Delayed or incomplete orders affect business revenues in tangible ways, and can incur high penalties. Ensuring perfect order fulfillment requires End to End Visibility of Supply Chain, which is difficult given the complexity of business operations today. The solution should provide monitoring across organization silos and third parties, as well predictive analytics. Failing to provide … More The cost of imperfect order fulfillment

The aviation industry should get ready for Customer Experience Networks

23 August 2017

According to the latest International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016 — reporting $35.6 billion in net profit, just a bit above 2015 results but nearly double those of 2014. For the third consecutive year (and only the third year in airline industry history), carriers reported … More The aviation industry should get ready for Customer Experience Networks

IATA NDC : Overview and Implementation

17 August 2017

The NDC (New Distribution Capability) standard, created by IATA, is a distribution standard in XML format aimed at facilitating the exchange of data between airlines and business travel agencies. NDC provides several capabilities: It allows airlines to publish and communicate more personalized and dynamic offers, and it allows TMCs (Travel Management Companies) to offer travelers … More IATA NDC : Overview and Implementation

Facing the Amazon giant: It is not the fittest who will survive, but the one who’s part of a Customer Experience Network

21 June 2017

Year over year from 2006 to 2016, Amazon grew by 27% on average (1). Its online eCommerce business, per Deloitte, has even seen peaks at 850% when other eCommerce sites grew at an average rate of 20%! Over the same period, the brick & mortar retail market grew, as it should do, at the rate … More Facing the Amazon giant: It is not the fittest who will survive, but the one who’s part of a Customer Experience Network

Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

12 June 2017

The traditional Omni-Channel  Omnichannel Retail is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store. “I want us to stop talking about digital and physical retail as … More Beyond Omni-channel: Customer Experience Networks are the next challenge for retail

Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

27 March 2017

Traditionally, organizations have adopted an omnichannel approach to unify the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel only cares about and manages the customer-enterprise interaction. This is important of course, but going forward, and in order to better serve the customer, organizations need to further tap into their … More Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain

How a Proactive Supply Chain Benefits Retail

7 February 2017

Year over year,  global holiday sales increase. While price remains shoppers’ primary driver, options that save time and provide added value like free shipping also win. Everyone is happy when sales are strong of course but retail’s busiest times of the year can also put a magnifying glass to any slow-downs or errors in the supply … More How a Proactive Supply Chain Benefits Retail

How a Proactive Supply Chain Benefits 3PLs

3 February 2017

As international trade volumes grow and competition for winning and keeping customers climbs, so does the business of third party logistics (3PLs) providers who deliver goods damage-free, accurately, on-time and cost efficiently. To compete, 3PLs must be specialists in transportation, warehousing and integrated operation services that are customized to their customers’ needs. To thrive, they … More How a Proactive Supply Chain Benefits 3PLs

Essential Components of Operational Intelligence

2 February 2017

In a context where the pace of change is accelerating, agility is key to a successful Supply Chain. To achieve this, executives must take a proactive approach to managing their supply chain. This is now possible thanks to the ability of collecting and analyzing critical information in real time. Anticipation is key to achieving quality … More Essential Components of Operational Intelligence