The NDC (New Distribution Capability) standard, created by IATA, is a distribution standard in XML format aimed at facilitating the exchange of data between airlines and business travel agencies. NDC provides several capabilities: It allows airlines to publish and communicate more personalized and dynamic offers, and it allows TMCs (Travel Management Companies) to offer travelers … More IATA NDC : Overview and Implementation
Traditionally, organizations have adopted an omnichannel approach to unify the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel only cares about and manages the customer-enterprise interaction. This is important of course, but going forward, and in order to better serve the customer, organizations need to further tap into their … More Beyond Omnichannel: Customer Experience Networks are the next challenge for Supply Chain
In a context where the pace of change is accelerating, agility is key to a successful Supply Chain. To achieve this, executives must take a proactive approach to managing their supply chain. This is now possible thanks to the ability of collecting and analyzing critical information in real time. Anticipation is key to achieving quality … More Essential Components of Operational Intelligence
The term digital supply chain is not new. Tony Hines1 coined it back in 2001, long before the “digital” trend. Originally, Hines intended it to mean simply the supply chain of non-physical goods, such as music and e-books, as opposed to physical goods such as car parts or apparel. 1. Hines, Tony (2001).From analogue to … More What is Digital Supply Chain?
Industry 4.0. consists of autonomous production chains made more intelligent by the combination of ever more advanced technologies. Yet these technologies must be capable of communicating with one another, within increasingly immense and complex ecosystems, in order to streamline, secure, and optimise logistics and production processes. Industry 4.0: the gateway to the future Sometimes presented … More Industry 4.0. : The urgency of data standardisation
Order fulfillment is in the most general sense the complete process from point of sale inquiry to delivery of a product to the customer. Enterprises need to monitor carefully process indicators in order to achieve perfect order fulfillment and satisfy their customers. Appropriate order fulfillment monitoring should provide real-time tracking of items from when customers send requests … More Monitoring order fulfillment to meet customer requirements
How you integrate your applications and data flows with your suppliers, customers, partners and regulators is more than an IT issue. It is also a critical business issue, since B2B processes (such as order fulfillment, delivery, invoicing and payments) affect everything from revenue and expenses, to risk management and compliance, to growth strategies and multi-national … More AS4: the integration standard of the future